LAUNDRY ROOM CONVERSION UPDATE – Thursday, September 30, 2021

(Sorry but this is somewhat of a lengthy post.)
​
As mentioned in our previous posts, the Laundry Room was converted today to a new payment system. However, we still have several washers that could not be converted because of mother board issues within the washers themselves.  Please DO NOT USE THE WASHERS LABELED “08” AND “09” for the time being. The technician will be back early next week with the necessary parts to repair those two washers.

Unfortunately, the original process explained to us was not correct for our location. (The tech had mistakenly given us information for another site’s upgrade.)  We will no longer be using Laundry Cards of any type. Instead, you will pay directly at each machine via a credit/debit card or by using a mobile app on your smartphone.

To pay by debit or credit card, place your card into the top slot of the reader with the card’s chip facing down. The screen on the reader will show various prompts as your payment is processed. This can take up to a minute to complete as your card is validated. Please be patient. Only remove your card when the screen acknowledges your payment and you are able to select the washing machine cycle or see that your dryer has 60 minutes of time. (For the dryers, you can add additional time for a fee by reinserting your card.)

To pay with an app on your smartphone, see the attached instructions to install and use the CALECO CleanMobile app. You will automatically be given a $5.00 credit for utilizing the app. Additionally, the app will alert you with a text message when the washer or dryer cycle is complete … if you choose to enter your cellphone number. You can also report problems with the machines and request a refund within the app. Important Note: When using the app to pay for the dryers, you will be asked if you want to extend the time immediately after you pay for the initial 60 minutes. Be sure to hit “Cancel” if you don’t need the additional time.

For anyone who turned in their laundry cards at 707 Beach by the morning of Sept 30th, you will be receiving a refund for the balance on your card via a check from Caleco. Home addresses were supplied with each card so the checks could be mailed directly to you.

If you have a balance remaining your laundry card, instructions for obtaining a refund will be supplied shortly.

Our apologies for any confusion. We were a bit confused as well. 

If you have specific questions that cannot be answered via the information provided here or the posters in the Laundry Room, please email the Board at [email protected] and we will do our best to help you.

​As always, thank you in advance for your cooperation and understanding.